class: SmartyResource mimetype: text Insert title here ORDER DELIVERY FAILURE SCRIPT

CALL ACTION REQUIRED: Agent please call {$resource->merchant_name} at {$resource->merchant_phone_no}

Hi this is AGENT NAME calling from Splick-it,

We handle {$resource->merchant_name} mobile app and online ordering.

We tried to send a {$resource->order_qty} item order for {$resource->first_name} but it appears that the printer did not receive it. {if $resource->order_type eq 'D'} This order is a delivery order, and {$resource->first_name} has requested delivery at {$resource->requested_delivery_time}.

{else} {$resource->first_name} will be in the store at {$resource->pickup_time}.

{/if} Can I give you this order over the phone so that we can make sure the order is ready for the customer?

IF POSITIVE RESPONSE

{if $resource->order_type eq 'D'} {assign var=delivery_location_info value=$resource->delivery_info}
{if $delivery_location_info->instructions neq ''} {/if}
Delivery To: {$delivery_location_info->name}{$resource->requested_delivery_time}
{$delivery_location_info->address1} {if $delivery_location_info->address2 neq ''}
{$delivery_location_info->address2}{/if}
{$delivery_location_info->city}, {$delivery_location_info->state}
{$delivery_location_info->phone_no}
{$delivery_location_info->instructions}
${$resource->delivery_amt}

{/if}

{if $resource->note neq ''} Special Instructions: {$resource->note}

{/if} {foreach from=$resource->order_details key=index item=menu_item} {assign var=item_name value=$menu_item.item_print_name} {assign var=item_size value=$menu_item.size_name} {assign var=item_quant value=$menu_item.quantity} {assign var=item_price value=$menu_item.item_total_w_mods} {assign var=item_note value=$menu_item.note} {if $menu_item.order_detail_hold_it_modifiers|@count > 0} {/if} {if $menu_item.order_detail_modifiers|@count > 0} {/if} {if $menu_item.order_detail_sides|@count > 0} {/if} {if $item_note neq ''} {/if} {/foreach} {if $resource->promo_amt neq '0.00' && $resource->promo_payor == 2} {/if}
item  price

{$item_quant} {if $item_size|lower neq 'one size'} {$item_size}{/if} {$item_name} {$item_price}
HOLD THE:   {foreach from=$menu_item.order_detail_hold_it_modifiers key=index2 item=modifier_record name=mod} {assign var=mod_item_name value=$modifier_record.mod_print_name} {$mod_item_name} {if not $smarty.foreach.mod.last},{/if} {/foreach}  
WITH:   {foreach from=$menu_item.order_detail_modifiers key=index2 item=modifier_record name=no_mod} {assign var=mod_item_name value=$modifier_record.mod_print_name} {$mod_item_name} {if not $smarty.foreach.no_mod.last},{/if} {/foreach}  
SIDE OF:   {foreach from=$menu_item.order_detail_sides key=index2 item=modifier_record name=side} {assign var=mod_item_name value=$modifier_record.mod_print_name} {$mod_item_name} {if not $smarty.foreach.side.last},{/if} {/foreach}  
 
NOTE:  {$item_note|escape} 

Sub Total: {$resource->order_amt}
Total Tax: {$resource->total_tax_amt}
Promo: {$resource->promo_amt}

Grand Total: {$resource->grand_total_to_merchant}
Tip: {$resource->tip_amt}
 

IF NEGATIVE RESPONSE

Can I please speak with the manager? Run thru the script again.

IF NO ANSWER

If you can’t get thru to store the first time, call back three times. On the third call leave a voice message:
Hello this is Order140 Support calling in regards to a live order we are trying to send to you. It is an order for {$resource->first_name} with {$resource->order_qty} items. Please call us back at 1-888-775-4254. Thank you.

AFTER CALL ACTION REQUIRED

Please click on this link and complete the call disposition form. The link is unique to each call request.
Call Disposition Form

REFERNCES:

If the client has a question, cold transfer them to 888-775-4254
All Splickit orders are paid in advance Printer Guide Ticket / POS Reference Customer Service FAQ